If for any reason you need to return an item purchased online, please e-mail firstname.lastname@example.org with the invoice number, your name and description of the item(s) you would like to return, and the reason for the return. We will get back to you within 2 working days to let you know what we can do.
Superoo Falcon Spares will not accept any returns after 30 days from the invoice date.
If returning goods please use a reliable method of postage, as Superoo is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund.
A refund will be issued to you within 1-5 working days of receiving your goods at our warehouse. A credit will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.
Changes to the Refund Policy
We may change this Policy from time to time at our discretion and without notice. If any such changes are made, we will make all reasonable effort to bring those changes to the attention of our users. An updated version of our Policy will be maintained on this website so that you remain aware of the terms and conditions of our online store.
Please feel free to contact us if you have any questions, comments or would like more information concerning refund or payment issues.